Frequently Asked Questions

Everything you need to know about shopping with J.C Dossier.

How long will it take to receive my J.C Dossier order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please note that intimate apparel and final sale items are non-returnable for hygiene reasons.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

J.C Dossier is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chains that adhere to fair labor standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.